Access Services Associate: Interlibrary Loan

Date Posted: 08/10/2021
Type/Department:Staff in Library
Search Status:Position Filled
Apply Now:Currently we are not accepting resumes for this position.

Hampshire College

Department:  Library    

Job Title: Access Services Associate: Interlibrary Loan

Position Type: Full Time

Schedule: 35 Hours a week

Pay Range/ Status: $18.00 - $20.00 Hour/Non-Exempt

Location: Hampshire College Campus in Amherst, MA

Reports to: Access Services Supervisor

Anticipated Start Date: September 13, 2021

Hampshire College, an independent, innovative liberal arts institution and member of the Five College consortium, is located on a beautiful rural campus in Amherst, Massachusetts. We provide residential undergraduate education to nearly 600 students. Each department at Hampshire College contributes to the collaborative culture of the organization and plays an important role in the success of the College. The Hampshire College library is a dynamic hub of people, technology, and information that serves as an incubator of ideas across all disciplines. Educating for change demands comprehension of the past and vision for the future. The library's innovative and risk-taking intellectual environment fosters new ways of creating knowledge and understanding. As part of the library team, you will be instrumental in the department achieving its mission and goals!


One of three full-time staff members responsible for oversight of the InfoBar.  Shares supervision of student circulation assistants and assists in all general circulation services.  The work schedule is Tuesday - Saturday, 10:00 am – 6:00 pm.   Hours vary in the summer and during breaks, and schedule is subject to change when the needs of the library change.   

Reporting to the access services supervisor, the access services associate shares supervision of student circulation assistants and assists in all general circulation services at the library's main service point, the InfoBar.  The associate is responsible for providing Interlibrary Loan and document delivery services to the Hampshire College community.  The associate networks with libraries worldwide through the use of OCLC and ILLiad and stays abreast of new developments with ILLiad.  It is essential that the associate have skills in and understanding of established library methods, procedures, and the use of specific library tools.  The access services associate oversees the Airport Lounge, and is responsible for making sure that the space is well maintained.  In addition, this position includes working at the circulation desk where the associate would check library materials in and out, register new patrons, place holds on items, run reports using the library system software (Aleph), provide information to patrons regarding library procedures and the use of equipment such as copy machines, book scanners, and microfilm scanner/printers.  Helps to maintain library book stacks; assists in all general circulation and customer service front-line functions.   Takes initiative to make sure the collections are maintained, the building is clean, accessible and operational, and that patrons and colleagues are treated in a professional and tactful manner. Uses judgment, problem-solves and communicates appropriately.  Helps to maintain shelving carts and stacks, search stacks for missing books, and pages materials from stacks for Five College delivery.  Performs copy cataloging and processes new library acquisitions.  This position also serves as a backup for when the access services associate: evening supervisor has a backlog of materials needing to be put on Reserve or media needing to be digitized.  


Strong record of progressively responsible managerial and supervisory experience directly related to duties and responsibilities of the position, preferably in an academic environment.

Excellent knowledge of MS Office products.  

Excellent oral and written communication, organization, and problem-solving skills and the ability to work independently with minimal supervision.  Ability to be pro-active and initiate projects or other work.  

Creativity, with a passion for supporting a collaborative work environment. Demonstrated ability to work effectively with a diverse group of faculty, students, administrators, staff, and others. 

Enthusiastic service orientation with sensitivity to the needs of users at all skill levels; the ability to convey technical information to a non-technical audience is essential.

Ability to maintain a professional and tactful approach in all interactions, ensuring confidentiality and an individual’s right to privacy regarding appropriate information.

Flexibility to accept, manage and incorporate change and the ability to manage multiple tasks and priorities simultaneously and effectively in a fast-paced environment.

A commitment to working with people from diverse backgrounds is essential.

The ability to have a flexible schedule that includes nights and weekends.

Ability to travel as needed to participate in consortia and professional meetings and events.

Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Excellent written and communication skills, and ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities.

Supports and enhances a sense of belonging and success of students from traditionally marginalized populations.


Bachelor’s Degree required.

Two years circulation, Interlibrary Loan, Reserves or other relevant library experience preferred, with responsibility for troubleshooting systems included.

Experience with OCLC, ILLiad, copy cataloging, and an Integrated Library System is desired. 

Alternatives to formal education and paid work experience may be considered as equivalent qualifications to include military service/training, volunteering, activism, and other non-traditional programs and experiences related to the position.



Hampshire College offers an excellent benefits program for eligible employees such as medical, dental, vision, life insurance, generous retirement plan contributions, flexible leave plans, and many other fringe benefits. For information on Hampshire College, including more information on employee benefits and our company culture, visit our website at


Hampshire College is an equal opportunity employer and deeply committed to a community of excellence, equity, diversity, and inclusion. We are particularly committed to revealing and combating the social and institutional structures that support racism and white supremacy in all phases of employment and college life. We believe that the educational and employment environment is enhanced when diverse groups of people with diverse ideas come together to work and grow. We encourage applications from women, underrepresented minorities, persons with disabilities, sexual minority groups, veterans, and other candidates who will contribute to the diversification and enrichment of ideas and perspectives. Hampshire College is committed to removing barriers to employment faced by equity-seeking groups and encourages (but does not require) members of these groups to self-identify in their application materials. Applicants whose work incorporates a global perspective and a demonstrated commitment to issues of diversity in the work environment are particularly encouraged to apply.


Please submit your cover letter, resume and names/phone numbers of three professional references via our website at

Review of applications will begin immediately and will continue until the position is filled. 

Hampshire College is an equal opportunity institution, committed to diversity and inclusion in education and employment.