Access Services Coordinator

Search:#1340
Date Posted: 05/16/2025
Type/Department:Staff in Library
Search Status:Searching for Candidates - Accepting Applications
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Hampshire College

Department: Circulation

Job Title: Access Services Coordinator

Position Type: Full Time

Schedule: 35 Hours a week

Pay Range/Status: $29-33/hour

Location: Hampshire College Campus in Amherst, MA

Reports to: Director of the Library

Anticipated Start Date: June 15, 2025

 

Hampshire College invites applications for the position of Access Services Coordinator in the Harold F. Johnson Library. We are seeking a dynamic, service-oriented individual to play a key role in ensuring equitable access to library resources and spaces. We seek a colleague who is passionate about student success, collaborative work environments, and inclusive service.

The Access Services Coordinator oversees the daily operations of circulation, course reserves, interlibrary loan, and building access services in the library. The Coordinator plays a key role in creating a welcoming, inclusive, and user-centered environment that reflects Hampshire’s educational values of innovation, independent inquiry, and community engagement. The Coordinator provides direct assistance to students, faculty, staff, and visitors while supervising a team of student employees. The position collaborates closely with library colleagues and across the Five College Consortium to ensure reliable, responsive, and innovative service delivery.

Hampshire College, an independent, innovative liberal arts institution and member of the Five College consortium, is located on a beautiful rural campus in Amherst, Massachusetts. We provide residential undergraduate education to nearly 900 students.

 

DESCRIPTION OF RESPONSIBILITIES:

Key Responsibilities

  • Supervise and participate in daily circulation activities including check-outs, returns, holds, and account management.
  • Oversee course reserves, interlibrary loan (ILL), and stacks maintenance.
  • Hire, train, schedule, and supervise a team of student workers.
  • Maintain and configure circulation functions within the FOLIO library system.
  • Monitor building access, security, and facility conditions.
  • Represent Hampshire in Five College committees related to access services.
  • Document procedures and contribute to library policies and improvements.
  • Maintain a work schedule that includes weekend shifts and occasional evening shifts.

 

REQUIRED SKILLS:

  • Excellent interpersonal, organizational, and problem-solving skills.
  • Ability to work independently and as part of a team in a busy, service-oriented environment.
  • Comfort with basic computer applications (email, spreadsheets, integrated library systems, document management).
  • Passionate about working in an organization that values and promotes diversity, equity, inclusion and anti-racism.
  • Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff and community members.

 

REQUIRED CERTIFICATION, EDUCATION, AND EXPERIENCE:

  • Bachelor’s degree in any field.
  • Minimum of three years of experience in a customer service or library support role.
  • Experience supervising, mentoring, or coordinating the work of student employees, interns, or part-time staff.
  • Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

 

Alternatives to formal education and paid work experience may be considered as equivalent qualifications to include military service/training, volunteering, activism, and other non-traditional programs and experiences related to the position.

 

PREFERRED QUALIFICATIONS:

  • Experience using an integrated library system (especially FOLIO).
  • Prior experience in an academic library environment.
  • Knowledge of resource sharing (interlibrary loan) workflows.

 

BENEFITS:

Hampshire College offers an excellent benefits program for eligible employees such as medical, dental, vision, life insurance, generous retirement plan contributions, flexible leave plans, and many other fringe benefits. For information on Hampshire College, including more information on employee benefits and our company culture, visit our website at www.hampshire.edu.

 

WHO SHOULD APPLY:

Hampshire College is an equal opportunity employer and deeply committed to a community of excellence, equity, diversity, and inclusion. We are particularly committed to revealing and combating the social and institutional structures that support racism and white supremacy in all phases of employment and college life. We believe that the educational and employment environment is enhanced when diverse groups of people with diverse ideas come together to work and grow. We encourage applications from women, underrepresented minorities, persons with disabilities, sexual minority groups, veterans, and other candidates who will contribute to the diversification and enrichment of ideas and perspectives. Hampshire College is committed to removing barriers to employment faced by equity-seeking groups and encourages (but does not require) members of these groups to self-identify in their application materials. Applicants whose work incorporates a global perspective and a demonstrated commitment to issues of diversity in the work environment are particularly encouraged to apply.

 

HOW TO APPLY:

Please submit your cover letter, resume and names/phone numbers of three professional references via our website at https://jobs.hampshire.edu/.

Review of applications will begin on June 1, 2025 and will continue until the position is filled.

Hampshire College is an equal opportunity institution, committed to diversity and inclusion in education and employment.