Access Services Associate: Interlibrary Loan and Knowledge Commons Space Supervisor

Date Posted: 05/17/2019
Type/Department:Staff in Library
Search Status:Position Filled
Apply Now:Currently we are not accepting resumes for this position.

Hampshire College, an independent, innovative liberal arts institution and member of the Five College consortium, is accepting applications for an access services associate: Interlibrary Loan and Knowledge Commons Space supervisor to join the team in the Harold F. Johnson Library.

Reporting to the access services supervisor, the access services associate shares supervision of student circulation assistants and assists in all general circulation services at the library's main service point, the InfoBar.  The associate is responsible for providing Interlibrary Loan and document delivery services to the Hampshire College community, and, as such, networks with libraries worldwide through the use of OCLC and ILLiad and stays abreast of new developments with ILLiad.  It is essential that the associate have skills in and understanding of established library methods, procedures, and the use of specific library tools.  The access services associate supervises the Knowledge Commons space and the Airport Lounge, and is responsible for making sure that the spaces are well maintained.  In addition, the access services associate is the lead on broadening the information available at the InfoBar to include campus programs, events, and calendars, turning the InfoBar into a “Grand Central Station” for Hampshire College and the library. In addition, this position includes working at the InfoBar where the associate would check library materials in and out, register new patrons, place holds on items, run reports using the library system software (Aleph), provide information to patrons regarding library procedures and the use of equipment such as copy machines, book scanners, microfilm scanner/printers and OPACs.  The access services associate helps to maintain library book stacks; assists in all general circulation and customer service front-line functions; takes initiative to make sure the collections are maintained, the building is clean, accessible and operational; and that patrons and colleagues are treated in a professional and tactful manner. The associate uses judgment, problem-solves, and communicates appropriately.  They help to maintain shelving carts and stacks, search stacks for missing books, and pages materials from stacks for Five College delivery.  The associate holds responsibility for creating and maintaining a fair system for carrel assignments in the library (with guidance from the librarians). This position also serves as a backup for when the access services associate: evening supervisor has a backlog of materials needing to be put on Reserve or media needing to be digitized. 

Bachelors degree is required.  Two years circulation, Interlibrary Loan, reserves, or other relevant library experience with responsibility for troubleshooting systems preferred. Experience with OCLC, ILLiad, copy cataloging, and an Integrated Library System is desired.  The associate must have excellent oral and written communication, organization, and problem-solving skills, excellent knowledge of MS Office products, and the ability to work independently with minimal supervision.  A successful candidate should have a strong record of progressively responsible managerial, and supervisory experience preferably in an academic environment; be pro-active and able to initiate projects ; and posses a creativity with a passion for supporting a collaborative work environment. A demonstrated commitment to work effectively with a diverse group of faculty, students, administrators, staff, and customers is essential.  The access services associate: Interlibrary Loan and Knowledge Commons Space supervisor should have an enthusiastic service orientation with sensitivity to the needs of users at all skill levels; the ability to convey technical information to a non-technical audience; and be able to maintain a professional and tactful approach in all interactions, ensuring confidentiality and an individual’s right to privacy regarding appropriate information. Flexibility to accept, manage, and incorporate change, and the ability to manage multiple tasks and priorities simultaneously and effectively in a fast-paced environment is crucial. This position requires flexibility with a schedule that includes evenings and weekends, and the ability to travel in the consortia to professional meetings and events as needed. Applicants should be able to lift a minimum of 25 pounds. A commitment to working with people from diverse backgrounds is essential.

This is a 35-hour per week, benefited position with a work schedule of Sunday: 11:30 a.m. – 7:30 p.m. and Monday - Thursday: 10:00 a.m. – 6:00 p.m.  Hours vary in the summer and during school breaks, and are subject to change with the needs of the library. We offer a competitive salary and excellent benefits program. Please submit your cover letter, resume and names/phone numbers of three professional references via our website at

Hampshire College is an equal opportunity institution, committed to diversity and inclusion in education and employment.