Access Services Associate: Evening Supervisor

Date Posted: 07/30/2019
Type/Department:Staff in Library
Search Status:Position Filled
Apply Now:Currently we are not accepting resumes for this position.

Hampshire College, an independent, innovative liberal arts institution and member of the Five College consortium, is accepting applications for an access services associate: evening supervisor to join the team in the Harold F. Johnson Library.

Reporting to the access services supervisor, the access services associate: evening supervisor will oversee evening operations of the library during the academic year and summer programs, perform a variety of public service and clerical duties as a member of the library’s Access Services Department, act as the lead person responsible for stacks maintenance, and support the game collection in consultation with the Science Librarian.

As one of three full-time staff members responsible for oversight of the InfoBar, duties will include answering questions about library procedures and equipment, checking library materials in and out, registering patrons, placing holds, and running reports.  In addition, the associate will manage the print reserve collection, working with faculty and other Five College Reserve staff to obtain loans of materials needed for course reserves and cataloging them within our Integrated Library System (ILS) for use by the Hampshire College community. This position will also be responsible for all functions related to patrons’ library bills and fines, including processing bills from the online library system; preparing manual bills and fines for lost, damaged and recalled materials; checking bills for errors; transmitting bills to Financial Services and/or other Five College libraries; and answering users’ billing questions. 

The associate will serve as a back-up for interlibrary loan, and may often be required to finish ILL processing left over from earlier in the day.  In addition, this position will create links to online databases and periodicals, maintain access to serials in SFX, and oversee EZProxy server operation and management.

Bachelor’s degree and two years minimum of circulation, interlibrary loan, reserves, or other relevant library experience that includes troubleshooting systems is required, as is a thorough understanding of established billing principles, library methods and procedures, and the use of common library tools. The access services associate: evening supervisor must have excellent oral and written communication, organization, and problem-solving skills, and the ability to work independently with minimal supervision. The successful candidate will be proactive and able to initiate projects or other work independently, but will also thrive in and support a collaborative work environment. A demonstrated commitment to working effectively with a diverse group of faculty, students, administrators, staff, and customers is essential. The access services associate: evening supervisor should have an enthusiastic service orientation with sensitivity to the needs of users at all skill levels and the ability to convey technical information to a non-technical audience. All interactions maintain a professional and tactful approach, ensuring confidentiality and an individual’s right to privacy as situations require. Flexibility to accept, manage, and incorporate change, and the ability to manage multiple tasks and priorities simultaneously and effectively in a fast-paced environment is crucial. This position requires a flexible schedule that includes nights and weekends, and the ability to travel within the consortium to professional meetings and events as needed. Applicants should be able to lift a minimum of 25 pounds. Preferred qualifications include proficiency with a/v software; excellent knowledge of MS Office products; comfort dealing with numbers and the processing of financial information; and a strong record of progressively responsible supervisory experience directly related to the duties and responsibilities of the position, preferably in an academic environment.

This full time, 35 hour /week benefited position has a work schedule of Monday through Thursday: noon - 8 pm.; and Friday: 10 am - 6 pm.  Hours may vary in the summer and during breaks; schedule is subject to change depending on the needs of the library. We offer a competitive salary and excellent benefits program. Please submit your cover letter, resume and names/phone numbers of three professional references via our website at

Hampshire College is an equal opportunity institution, committed to diversity and inclusion in education and employment.